Return & Refund Policy

Quick summary: Contact Airvante within 30 calendar days of delivery if an order arrives damaged, incorrect, incomplete or appears defective. The 30-day period is a request-for-review window and does not guarantee an automatic refund. Please contact support before sending any product back.

Issues eligible for review

We can review requests involving items damaged in transit, an incorrect item or option, missing items, or a product that appears defective or non-functional. Unopened and unused items may also be considered on a case-by-case basis when the request is submitted within 30 days of delivery.

Items generally not eligible

For hygiene and safety reasons, opened or used products that function as described are generally not eligible for return because of flavor preference, change of mind or personal compatibility. Requests may also be declined for normal depletion or wear, misuse, improper charging or storage, accidental damage, unauthorized modification, or a return sent without approval.

Information required

To request support, email postmaster@airvante.com and include your order number, the email used for the order, a clear description of the issue, and relevant photos or video. Please keep the product, original packaging, shipping label and any batch or authentication information until the review is complete.

Review process

Contact support within 30 calendar days of delivery.
Provide the requested order details and evidence.
Allow the support team to review the request and, when appropriate, provide troubleshooting or return instructions.
If the request is approved, Airvante will confirm the available resolution, which may be a replacement or refund depending on the circumstances.

Do not mail a product to an address shown on a parcel or website unless Airvante support has issued return instructions. Unauthorized returns may not be identifiable or accepted.

Return shipping

If a physical return is required, support will provide the approved return address and instructions. Responsibility for return shipping costs will be determined after review and according to the circumstances and applicable requirements. We do not reimburse unapproved shipping charges.

Approved refunds

When a refund is approved, it will normally be sent to the original payment method where available. Bank or payment-provider processing times may vary after Airvante completes the refund. Original shipping charges, if any, are not refundable unless required by law or confirmed by support.

Order changes and cancellations

Contact support as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after an order enters processing or has shipped.

Contact

Email postmaster@airvante.com with your order number for return, refund, damaged-item or product-support requests.