Vape Device Condition Photo Guide: What to Capture for Support

Quick answer

Clear photos help Airvante support understand a damaged, leaking or incorrect item faster. Photograph the product before cleaning, discarding packaging or attempting a return. Keep the order number and product name ready.

Take these 6 photos

  1. Full product: show the entire device from the front and back.
  2. Package label: capture the product name, flavor, barcode and any batch information.
  3. Problem area: take a close, well-lit image of damage, leaking, an unusual screen or another visible issue.
  4. Mouthpiece and base: show both ends of the device clearly.
  5. Charging port: if the issue involves charging, photograph the port and cable connection without forcing the cable.
  6. Shipping package: for delivery damage or an incorrect item, include the outer box, shipping label and internal packing.

How to make useful photos

  • Use natural light or a bright room and keep the image in focus.
  • Place the device on a plain, dry surface.
  • Do not cover the affected area with your hand.
  • Attach the original files when possible instead of screenshots.
  • Do not publish your address, order number or shipping label on social media.

Details to include with your photos

  • Order number and email used at checkout
  • Exact product and flavor
  • Date the package arrived
  • A short description of what happened and when it started
  • Whether the package appeared damaged on arrival

When to stop using the device

Stop using or charging a device that is unusually hot, swollen, heavily leaking, damaged, giving off an abnormal smell or showing exposed wiring. Keep it away from children, pets, heat and flammable materials. Do not open or repair a sealed disposable device.

Contact Airvante support

Send the photos and order details through the Airvante contact page. Return eligibility is handled under the Return & Refund Policy; do not ship an item back until support provides instructions.

FAQ

How many photos should I send?

Start with the six views above. Support may ask for another angle if a label or problem area is not clear.

Should I clean a leaking device before taking photos?

Photograph the condition first if it is safe to do so. Avoid touching leaked liquid with bare skin.

Can a video help?

Yes. A short video can help show blinking indicators or intermittent behavior, but clear still photos of the device and label are still important.

21+ only. Nicotine is addictive. Airvante products are intended for existing adult smokers and vapers where legally permitted.